Complaints

 
We always endeavour to provide the best service and products for our customers. However, on rare occasions  we recognise that there may be times where our customers may not be completely satisfied.   To ensure we are able to put things rights as soon as we can, please read our complaints  procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.  In the unlikely event there is anything you are not completely satisfied with, please contact us as  soon as you can in order that we can rectify any problems as soon as possible. Either call us on  01633 865777, or write to us at…24 NANT CELYN CLOSE Cwmbran NP44 1HL… or email us at ……dsd35@yahoo.com…  we aim to respond within 7 days of receiving your complaint and where possible, will provide you  with a date to remedy any issues raised.  Where we are unable to resolve your complaint using our own complaints procedure, as a Which?  Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event  that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to  them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209

NO CALL TOO LATE

  • 01633 865777
  • 07931 102248

CUSTOMERS SAY

“Extremely happy with the work carried out, would recommend to anyone.” Dan, Cwmbran

QUICK CONTACT

dsd35@yahoo.com 01633 865777 Send me an email